Important updates to our Terms and Conditions

Our updated terms and conditions apply to users in the following markets: Hong Kong, Indonesia, Malaysia, Philippines, Singapore, and Thailand. For Australia and New Zealand users, the updated terms and conditions will take effect on or around 31 October 2024. You can view the existing terms and conditions here.

SEEK Pass Terms and conditions

1. OverviewThis page states the terms of use (“Terms") under which you (“You”) may use our SEEK Pass website and app. Please read them carefully as they affect Your rights and liabilities under the law. If You do not agree to these Terms, please do not register for an account or use our website and app. These Terms are effective on the date they are published on our website and app.
2. Binding agreement and variations
  1. a.
    Our website and app are provided to you for your use subject to these Terms. By accessing or using our website and app you agree to accept and be bound by these Terms.
  2. b.
    These Terms form a binding agreement between you and the following entity:
    • for Users in Australia, SEEK Pass Pty Ltd (ACN 609 476 119);
    • for Users in New Zealand, SEEK Pass Pty Ltd (ACN 609 476 119);
    • for Users in the Philippines, JobStreet.com Philippines. Inc;
    • for Users in Indonesia, PT JobStreet Indonesia;
    • ⁠for Users in Malaysia, Agensi Pekerjaan JobStreet.com Sdn. Bhd;
    • for Users in Singapore, JobStreet.com Pte. Ltd;
    • for Users in Hong Kong, Jobs DB Hong Kong Limited;
    • for Users in Thailand, Jobs DB Recruitment (Thailand) Limited; and
    • for Users in any other country not listed above, SEEK Pass Pty Ltd (ACN 609 476 119).
  3. c.
    We may update these Terms from time to time and the updated version will apply to you. Our current Terms will be accessible through our website and app.
  4. d.
    If we reasonably believe that changes to these Terms will be materially detrimental to Users, we will provide a notice on our website and / or app 30 days prior to the changes taking effect.
  5. e.
    If you do not wish to accept the new Terms, you should not continue to use our website and app. If you continue to use our website and app, your use will indicate your agreement to be bound by the new Terms.
  6. f.
    For Young Users who are under the minimum age provided for under applicable Privacy Laws, you represent and warrant that your parent or legal guardian has been informed of and agreed to these Terms. Where legally required, you are responsible for obtaining valid consent from your parent or legal guardian before using our website and app (Parental Consent). We may ask you to provide us with evidence of the Parental Consent. We will not be held liable or responsible where you have failed to obtain Parental Consent.
3. Registration
  1. a.
    To register an Account on our website and app you must be capable of entering into a legally binding contract in the country in which you live.
  2. b.
    You must ensure that the details provided by you to us on registration (or at any time) are correct and complete.
  3. c.
    You must inform us immediately of any changes to the information that you provided when registering by updating your personal details so that we can communicate with you effectively.
4. Account security
  1. a.
    When you register an Account through our website and app you will be asked to enter your email address and we will send a one-time code to that email address (“Login Details”) which will allow you to create, and subsequently login to, your account. In order to prevent fraud, you must keep your Login Details confidential and must not disclose them or share them with anyone. You agree to immediately notify us of any unauthorised use of your Login Details or any other breach of security that is relevant to us.
  2. b.
    If we have reason to believe that there is likely to be a breach of security or misuse of our website and app, we may require you to change your Login Details or we may suspend your Account.
  3. c.
    You are entirely responsible if you do not maintain the confidentiality of your Login Details. Furthermore, you are entirely responsible for any and all activities that occur within or through your Account.
  4. d.
    For added security, we recommend that you enable multi factor authentication (MFA) when logging into your Account on our website and app.
  5. e.
    If you do not maintain the confidentiality of your Login Details:
    • all resulting losses or damage incurred by us or you shall be borne by you; and
    • you shall fully indemnify us should we suffer any loss or damage.
5. Intellectual Property
  1. a.
    SEEK Pass Pty Ltd owns all intellectual property rights associated with our website and app. Subject to the below paragraph, SEEK Pass Pty Ltd retains all intellectual property rights in our website and app.
  2. b.
    We do not own any pre-existing intellectual property owned by you. However, you agree to provide us with a perpetual, non-transferable, royalty free licence to use your intellectual property in the products and services we provide (or make available) to you. If you withdraw this licence, we may be unable to provide certain products and services to you.
  3. c.
    Unless otherwise expressly permitted by us, the materials and Content on our website and app must only be used for your personal, non-commercial purposes. You must keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for non-personal or commercial purposes any of the materials or Content on our website and app without prior written permission from us.
  4. d.
    We welcome ideas and feedback from you about all aspects of our website and app. You agree that we may reproduce, distribute, transmit, create derivative works of, and publicly display any materials and other information (including ideas for new or improved products and services) that you submit to any public areas of our website and app or directly to us (e.g. by email). You understand that you will not be compensated for your ideas and feedback, even if we subsequently make changes to our website and app (including products and services) following receipt of your ideas and feedback. If required by law, you will formally transfer any intellectual property or other rights in your ideas and feedback to us for nominal consideration.
6. Availability of our website and app
  1. a.
    Although we aim to offer you the best service possible, we make no promise that our website and app will meet your requirements.
  2. b.
    We cannot guarantee that our website and app will be uninterrupted, fault-free, error-free, or that our website and app and servers are free of viruses or other harmful mechanisms. If a fault occurs with our website and app you should report it to us and we will attempt to correct the fault as soon as we can.
  3. c.
    Your access to our website and app may be occasionally restricted to allow for repairs, maintenance or the introduction of new content, facilities or services. We will attempt to restore access and/or service as soon as we reasonably can.
  4. d.
    You also understand that we cannot and do not guarantee or warrant to you that files available for downloading through our website and app or delivered via electronic mail through our website and app will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to our website and app for the reconstruction of any lost data.
7. Your use of our website and app
  1. a.
    We hereby grant you a limited, terminable, non-exclusive right to access and use our website and app only for your personal use and/or employment and information verification purposes. This authorises you to view and download a single copy of the Content or material on our website and app solely for your personal, non-commercial use.
  2. b.
    You may not use our website and app for any of the following purposes:
    • disseminating any unlawful, illegally discriminatory, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
    • aggregating, copying or duplicating in any manner any of the Content or information available from our website and app;
    • reproducing any of the Content for general use;
    • linking to any Content or information available from our website and app unless we permit otherwise;
    • transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;
    • interfering with any other person’s use or enjoyment of our website and app; or
    • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
  3. c.
    You agree not to resell or assign your rights or obligations under these Terms. You also agree not to make any unauthorised commercial use of our website and app.
  4. d.
    You may not use data mining, robots, screen scraping, or similar automated data gathering, extraction or publication tools on our website and app (including without limitation for the purposes of establishing, maintaining, advancing or reproducing information contained on our website and app on your own website or in any other publication), except with our prior written consent.
8. Your use of our Services
All Users agree to not:
  1. a.
    transmit, post, distribute, store or destroy material, including without limitation Content, in violation of any applicable law or regulation, including but not limited to laws or regulations governing the collection, processing, or transfer of Personal Information, or in breach of our Privacy Policy;
  2. b.
    violate or attempt to violate the security of our website and app, including, without limitation, accessing data not intended for them or logging into a server or account which they are not authorised to access, attempting to probe, scan or test the vulnerability of a system or network or attempting to breach security or authentication measures without proper authorisation, attempting to interfere with service to any user, host or network or sending unsolicited e-mails, including promotions and/or advertisements for products or services. Violations of system or network security may result in civil and/or criminal liability. We will investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations;
  3. c.
    reverse engineer or decompile any parts of our website and app;
  4. d.
    aggregate, copy or duplicate in any matter any of the Content or information available from our website and app, other than as permitted by these Terms or another agreement we have with you;
  5. e.
    post any content or material that facilitates, promotes or endorses scams, false or misleading information or illegal activities, or endorses or provides instructional information about illegal activities or other activities prohibited by these Terms, such as making or buying illegal weapons, violating someone’s privacy, providing or creating computer viruses or pirating media, or promotes or endorses any political views;
  6. f.
    create any account, post any information, or verify any information, on behalf of another party without that party’s consent;
  7. g.
    share with a third party any login credentials to our website and app;
  8. h.
    access data not intended for you or logging into a server or Account which you are not authorised to access;
  9. i.
    post or submit to our website and app any inaccurate, incomplete, misleading, false, not up to date biographical information or information which is not your own;
  10. j.
    post content that contains restricted or password-only access pages, or hidden pages or images;
  11. k.
    solicit Login Details from other Users;
  12. l.
    delete or alter any material posted by any other person or entity;
  13. m.
    harass, incite harassment or advocate harassment of any group, company or individual;
  14. n.
    send unsolicited mail or email, make unsolicited phone calls or send unsolicited faxes promoting and/or advertising products or services to any User, or contact any Users that have specifically requested not to be contacted by you;
  15. o.
    attempt to interfere with service to any User, host or network, including, without limitation, via means of submitting a virus to our website and app, overloading, “flooding”, “spamming”, “mailbombing”, or “crashing” (or similar activity);
  16. p.
    use our Services for any unlawful purpose or illegal activity, or post or submit any content, Account or information that is defamatory, libelous, implicitly or explicitly offensive, vulgar, obscene, threatening, harassing, abusive, hateful, racist, illegally discriminatory, of a menacing character or likely to cause annoyance, inconvenience, embarrassment, anxiety or could cause harassment to any person or include any links to pornographic, indecent or sexually explicit material of any kind, as determined at our discretion; or
  17. q.
    create any account, or post any information, which is not a genuine account or information.
9. Your Account
  1. a.
    When you register with our website and app, you will be asked to create an account and provide us with certain information including a valid email address.
  2. b.
    Any Account you submit must be accurate, complete, up to date and not misleading. The Account requires standard fields to be completed by you. You may not impersonate another person, living or dead.
  3. c.
    You acknowledge and agree that you are solely responsible for the form, content and accuracy of any Account and information contained therein placed by you on our website and app.
  4. d.
    You acknowledge and agree that you are solely responsible for any consequences arising from the creation of your Account and the use of our website and app.
  5. e.
    We reserve the right to offer third party services and products to you based on the preferences that you identify in your registration (or any time thereafter) or where you have agreed to receive such offers.
  6. f.
    Please see our Privacy Policy for further details for further details regarding your Personal Information. Please note, as set forth in the our Privacy Policy, we may collect certain User information and may contact Users periodically in accordance with the terms of our Privacy Policy. In addition, we reserve the right to comply, in our sole discretion, with legal requirements, requests from law enforcement agencies or requests from government entities, even to the extent that such compliance may require disclosure of certain User information. In addition, third parties may retain cached copies of User information.
  7. g.
    You understand and acknowledge that you may choose to share documents or credentials stored in your Account with Organisations through platforms such as SEEK Group’s employment marketplace platforms and platforms of our Partners that accept or integrate with us. You are able to manage who your documents or credentials are shared with through the Sharing Permissions tab in your Account and through contextual sharing features elsewhere in our website and app. Please refer to our Privacy Policy for further information.
  8. h.
    You understand and acknowledge that you have no ownership rights in your Account.
  9. i.
    We reserve the right to delete your Account and all of your information after a significant duration of inactivity.
10. User Information and submissions
  1. a.
    You understand that all User Information is the sole responsibility of the person from which such User Information originated.
  2. b.
    You understand and acknowledge that all information provided by you and/or your Account information shall be stored in our Databases.
  3. c.
    You understand, acknowledge and consent that all information provided by you and/or your Account information may be transferred to countries outside of your location for the purposes of storing and/or processing. Please see our Privacy Policy for further details.
  4. d.
    By submitting, posting or displaying User Information on or through our website and app, you grant us, subject to your privacy setting and applicable laws, a worldwide, non-exclusive, royalty-free licence to reproduce, adapt, distribute and publish such User Information through our website and app. We will discontinue this licensed use within a commercially reasonable period after such User Information is removed from our website and app. We reserve the right to refuse to accept, post, display or transmit any User Information in our sole discretion.
  5. e.
    If you post User Information in any public area of our website and app, you also permit any User to access, view, store and reproduce such User Information for personal use.
  6. f.
    We may review and remove any User Information that, in our sole judgment, violates these Terms, violates applicable laws, rules or regulations, is abusive, disruptive, offensive or illegal, or violates the rights of, or harms or threatens the safety of, Users of our website and app. We reserve the right to expel Users and prevent their further access to our website and app and/or use of our Services for violating the Terms or applicable laws, rules or regulations. We may take any action with respect to User Information that we deem necessary or appropriate in our sole discretion if we believe that such User Information could create liability for us, damage our brand or public image, or cause us to lose Users.
  7. g.
    We do not represent or guarantee the truthfulness, accuracy, or reliability of User Information. You acknowledge that any reliance on User Information will be at your own risk.
  8. h.
    You may decide to provide us with health information, for example, name, date of birth, or vaccination status appearing on an immunisation history statement or vaccination certificate. For more information on our management of health information, as required by the Health Records Act 2001 (Victoria) in Australia and the Health Information Privacy Code in New Zealand and any other relevant health legislation, please refer to our Privacy Policy and this site which sets out further information on COVID-19 vaccination status.
11. Our right to suspend or cancel your Account
  1. a.
    We may suspend or cancel your Account immediately at our reasonable discretion or if you breach any of your obligations under these Terms.
  2. b.
    You can cancel your Account at any time in the ‘Account’ section of our website or app. If you cancel your account, we will as soon as we are legally or contractually able to do so, delete all information we hold about you. Please refer to our Privacy Policy for further information.
  3. c.
    The suspension or cancellation of your Account and your right to use our website and app shall not affect either party’s statutory rights or liabilities.
12. Term and Termination
  1. a.
    These Terms will remain in full force and effect while you are a User of our website and app.
  2. b.
    We reserve the right, at our sole discretion, to pursue all of our legal remedies if you breach these Terms. This may include, but is not limited to:
    • removal of your User Information from our website and app;
    • immediate termination of your Account;
    • removing or restricting your access to our website and app and/or any of our Services.
  3. c.
    Even after you are no longer a User of our website and app, provisions of these Terms that are capable of surviving will remain in effect.
13. Our liability
  1. a.
    Our website and app (which includes our Services) act primarily as a venue for Users to verify and share important information with Organisations.
  2. b.
    SEEK Pass does not guarantee it can verify specific credentials or specific Users. SEEK Pass does not represent or warrant that use of its services will assist or enable the User to obtain successful employment or achieve any other objective the User may have. SEEK Pass is not responsible for the results of any checks or other verification services provided on our website and app as SEEK Pass is relying on third party authorities to obtain that information. Organisations should not rely solely on the results of any verification services shared with it, and Organisations should conduct their own due diligence to ensure that the User is suitable for their purposes. Organisations are responsible for ensuring that the results of the verification services utilised are current.
  3. c.
    You acknowledge and agree that information published by SEEK Pass is intended to provide general information in summary form on verification processes and other issues. SEEK Pass does not warrant the accuracy or completeness of such information. In no event will SEEK Pass be liable to you or anyone else for any decision made or taken by you or anyone else in reliance upon any information contained on or omitted from our website and app.
  4. d.
    We reserve the right in our sole discretion to remove any User Information including but not limited to Accounts or other material from our website and app from time to time (acting reasonably).
  5. e.
    Our website and app also provide content from other internet sites or resources and while we try to ensure that material included on our website and app is correct, reputable and of high quality, we do not make any warranties or guarantees in relation to that content. If we are informed of any inaccuracies in the material on our website and app we will attempt to correct the inaccuracies as soon as we reasonably can.
  6. f.
    Note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, underage persons or people acting under false pretences. You assume all risks associated with dealing with other Users with whom you come in contact through our website and app. Other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabelled or deceptively labelled. We expect that you will use caution and common sense when using our website and app.
  7. g.
    Our website and app and Content may contain inaccuracies or typographical errors. We make no representations about the accuracy, reliability, completeness, or timeliness of our website and app or the Content. The use of our website and app and the Content is at your own risk.
  8. h.
    Nothing on our website and app shall be considered an endorsement, representation or warranty with respect to any User or third party, whether in regards to its websites, products, services, hiring, experience, employment or recruiting practices, or otherwise.
  9. i.
    While we take all due care in ensuring the privacy and integrity of the information you provide, the possibility exists that this information could be unlawfully observed by a third party while in transit over the internet or while stored on our systems or on our website and app. We disclaim all liability to you to the greatest extent possible pursuant to law should this occur.
  10. j.
    If we are in breach of these Terms or have any other legal liability to you (to the extent it cannot be excluded under law), we will only be responsible for any losses that you suffer as a direct result and to the extent that they are a foreseeable consequence to both of us at the time you use our website and app. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
  11. k.
    To the maximum extent permitted by law, our liability for breach of a term (whether implied or otherwise) which cannot be excluded by law, is limited at our option to either, the supply of the products or services (or the equivalent products or services) again or the payment of the cost of having the products or services supplied again.
  12. l.
    In the event we cannot exclude liability under law, the aggregate liability of SEEK Pass and the SEEK Group to you for all claims arising from your use of our website and app and/or our Services shall be limited to AUD100. Some jurisdictions do not allow such limitations of liability, so the foregoing limitation may not apply to you.
14. Disclaimers
  1. a.
    We shall not be liable for any loss of information howsoever caused as a result of any interruption, suspension or termination of our Services or for Content, accuracy or quality of information available or transmitted through our Services.
15. Third Party WebsitesWe may provide links and pointers to internet sites maintained by third parties from our website and app. Such linked sites are not under our control and we are not responsible for the contents (including the accuracy, legality or decency) of any linked site or any link contained in a linked site. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the linked site. We are not responsible for the copyright compliance of any linked site. To the maximum extent permitted by law, we will not be liable for any damages or loss arising in any way out of or in connection with or incidental to any information or third party service provided by any third party.
16. Indemnity
  1. a.
    To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless SEEK Pass and the SEEK Group, and their respective officers, directors, employees, and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from:
    • any User Information or other material you provide to our website and app;
    • Your use of any Content; or
    • Your breach of these Terms.
  2. b.
    We shall provide notice to you promptly of any such claim, suit or proceeding.
17. Contracting Parties & Governing Law
  1. a.
    These Terms are governed by the laws of Victoria, Australia. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Victoria, Australia.
  2. b.
    We reserve the right to assign or novate these Terms (or any aspect of these Terms) to any member of the SEEK Group without your consent. If this occurs, we may elect to amend the details in clause 17 a). We will notify you 30 days in advance of such changes.
18. International Use & Translations
  1. a.
    We make no promise that materials on our website and app are appropriate, available or lawful for use in your location. If you choose to access our website and app from your location, you do so on your own initiative and are responsible for compliance with local laws.
  2. b.
    These Terms may be translated into the local language in the relevant territory. In the event of a conflict between the Terms in the English language version and the localised version, the English language version shall prevail. The localised version shall be deemed to be automatically amended to conform with and made consistent with the English language version.
19. Miscellaneous
  1. a.
    You may not transfer any of your rights or obligations under these Terms to any other person. We may transfer our rights or obligations under these Terms to another business where we reasonably believe your rights will not be materially affected.
  2. b.
    If you breach these Terms and we do not act, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms.
  3. c.
    We shall not be responsible for any breach of these Terms caused by circumstances beyond our reasonable control.
  4. d.
    If any of these Terms shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these Terms and all provision not affected by such invalidity or unenforceability shall remain in full force and effect.
  5. e.
    Any member of the SEEK Group may assist in providing the relevant products and services to you.
20. Definitions
  1. a.
    “Account” means an individual account created by a User on our website and/or app.
  2. b.
    “Content” includes all Text, Graphics, Design, Programming, information, images, video, audio files, software and other contents used on our website and app.
  3. c.
    “Design” includes the colour combinations and the page layout of our website and app.
  4. d.
    “Graphics” includes all logos, button icons, and other graphical elements on our website and app, with the exception of paid advertising banners.
  5. e.
    "Organisations" refers to individuals or entities that use our website or app to access verified information.
  6. f.
    “our Database” includes all Accounts registered with, and User information provided to, SEEK Pass.
  7. g.
    “our Services” means any services provided by SEEK Pass or its affiliates or agents including:
    • creating and maintaining Accounts which may include Personal Information;
    • the provision of information verification and information storage services; and
    • sharing credentials or documents with Organisations, including for employment and other purposes.
  8. h.
    “Partners” means any organisation (including third parties) who, with your consent:
    • share your information with us, for you to use our Services. Examples may include but are not limited to, professional bodies and educational organisations; or
    • we share your information with, to provide you with our Services. Examples may include but are not limited to, SEEK Group members that operate employment marketplace platforms, potential employers and recruitment service providers.
  9. i.
    “Personal Information” means information (including sensitive information) that identifies an individual or could reasonably identify an individual, including facts and opinions, whether they are true or not. In certain jurisdictions, the term “personal data” is used under applicable Privacy Laws, which means any information relating to an identified person, or a directly or indirectly identifiable individual. References to Personal Information in these Terms include a reference to personal data, where applicable.
  10. j.
    “Privacy Laws” means the applicable privacy and data protection laws as may be in force from time to time in a particular jurisdiction which regulates the collection, use, disclosure, storage of and granting of access rights to Personal Information.
  11. k.
    “Programming” includes both client-side code (HTML, JavaScript, etc.) and server-side code (Active Server Pages, VBScript, databases, etc.) used on our website and app.
  12. l.
    “SEEK Group” means SEEK Limited (ABN 46 080 075 314) and its related bodies corporate, as defined by the Australian Corporations Act 2001 (Cth).
  13. m.
    “SEEK Pass, we, us, our”: Any reference to “SEEK Pass”, “we”, “us” and “our” includes a reference to our SEEK Pass business.
  14. n.
    “Text” includes all text on every page of our website and app, whether editorial, navigational, or instructional.
  15. o.
    “User” refers to any individual or entity that accesses or uses any aspect of our website and app and/or our Services.
  16. p.
    “User Information” means all information, data, text, sound, photographs, graphics, video, messages or other materials provided or displayed by Users on or through our website and app.
  17. q.
    “You” or “you” means the person who (or the entity on behalf of whom you are acting) that is agreeing to these Terms.
  18. r.
    “Young Users” means any User who is under the minimum age provided for under applicable Privacy Laws, including:
    • for Users in Thailand, a Young User means a person under the age of 10 years old or a person under the age of 20 years old who has not been legally married.
    • for Users in Indonesia, a Young User means a person under the age of 21 years old who has not been legally married.
    • for Users in the Philippines, a Young User means a person under the age of 18 years old.
    • for Users in Malaysia, a Young User means a person under the age of 18 years old.
    • for Users in Singapore, a Young User means a person under the age of 13 years old.